Refund & Replacement Policy
Effective Date: January 1, 2025
Each CoziTales book is created specifically for the individual customer, featuring unique personalization and custom artwork. Because of this made-to-order process, all purchases are final, and we cannot offer refunds once an order has been placed.
Your satisfaction is important to us. If your order arrives with an issue on our end, we’re happy to provide a replacement copy or store credit. This applies in the following situations:
If you need a replacement or store credit, please reach out to our support team within 48 hours of receiving your package. Requests sent after that timeframe may not be eligible for review.
If you contact us outside normal business hours, we will reply on the next business day.
Please include the following in your message:
We review each case individually to ensure every customer receives a fair outcome. Once your claim is approved, we’ll move quickly to send a replacement or issue store credit.
Please confirm all names, details, and photo uploads before submitting your order. CoziTales cannot take responsibility for mistakes made during the personalization process, including typos or low-quality images provided by the customer.
If you have any questions or concerns about your order, our team is here to help.
Emails sent outside of business hours will be answered the next business day.