Purchase & Return Policy
Effective Date: January 1, 2025
This policy outlines the terms and conditions governing purchases made through CoziTales’ website
and mobile applications, including how orders are reviewed, approved, processed, shipped, and
resolved in the event of an issue.
Placing Orders
You may place orders for personalized children’s books through our website or mobile applications.
Each order requires personalization details such as your child’s name, story options, and any photos
you choose to upload. By placing an order, you confirm that all provided information is accurate and
complete.
Because each book is uniquely created for each customer using the information you provide, all books
are custom-made and tailored specifically to your selections.
Pricing and Payment
Prices displayed include applicable taxes unless otherwise noted. Payment must be made in full at the
time of purchase using any payment method offered at checkout.
CoziTales may update pricing at any time, but changes do not affect orders already placed and paid
for.
Order Review, Approval & Processing
After submitting your personalization details, you will receive a preview of your custom book. You are
required to review and approve your book before it is sent to print. This approval step ensures the
final product reflects exactly what you selected.
Once your book is approved, production begins immediately and the order cannot be modified. Your
book then enters the printing and fulfillment queue.
Estimated shipping and delivery timelines are provided in your confirmation email.
Shipping & Delivery
Your printed book will be shipped to the address entered at checkout. Delivery timelines vary based on
your location and carrier performance.
CoziTales is not responsible for delays caused by shipping carriers, weather events, customs
processing, or other factors beyond our control, but we are always available to assist with delivery
issues.
Returns, Refunds & Replacements
Because every CoziTales book is custom-made and approved by the customer prior to printing, all
sales are final and we cannot accept returns or offer refunds.
However, we are happy to provide a free replacement or store credit if:
– Your book arrives damaged
– There is a printing or production flaw
– The wrong item is delivered
– Personalization is incorrect due to a CoziTales error
How to Request a Replacement
Please contact our support team within 48 hours of delivery and include:– Your order number
– A brief explanation of the issue
– Photos of the book and packaging (if applicable)
Our team reviews each case individually to ensure a fair and timely resolution. If approved, a
replacement will be issued at no cost to you, or store credit will be provided.
Customer Personalization Errors
Because customers must approve their book before printing, CoziTales cannot be held responsible for
errors originating from the information you provide, including:
– Misspelled names or text
– Incorrect details
– Low-quality or incorrect photos
– Personalization choices submitted incorrectly
Please carefully review your preview before approval.
Cancellations & Order Changes
Because each book is custom-made, orders cannot be canceled or modified once book creation has begun.
Once a book has been approved and sent to print, no changes can be made, including cancellations, content edits, or address updates.
We strongly encourage customers to carefully review all personalization details and previews before completing the approval step.
Limitation of Liability
CoziTales is not liable for indirect, incidental, or consequential damages related to the purchase or use
of our products. Our maximum liability is limited to the original purchase price of the book.
Contact Us
If you have questions or need assistance, please contact our team at help@cozitales.com. We are
committed to providing a smooth ordering experience and ensuring your personalized book arrives
exactly as expected.