Privacy Policy
Effective Date: January 1, 2025

At CoziTales (“we,” “us,” or “our”), your privacy is important to us. This policy explains how we gather, use, share, and protect the personal information you provide when using our website and services, including the creation of personalized children’s books.

1. Information We Collect

a. Information You Provide Directly

When you interact with our Services, we may collect personal details such as:

  • Your name, email address, and shipping information
  • Photos or images you upload (which may include images of children or other individuals)
  • Custom names or text entered for book personalization
  • Payment and billing data (processed securely through third-party payment providers)

b. Information Collected Automatically

We may also collect certain data automatically through cookies and analytics tools, such as:

  • IP address, browser type, device information
  • Pages you visit and actions taken on our site
  • Date and time of your visits

2. How We Use Your Information

We use the information collected to:

  • Create, personalize, and deliver your custom CoziTales book
  • Communicate with you about orders, updates, or customer support
  • Enhance and improve our website and services
  • Meet legal, regulatory, and compliance obligations

3. How We Share Your Information

We do not sell or rent your personal information.

We may share your data only in the following cases:

  • Service partners: Including payment processors, printing facilities, and shipping carriers needed to complete your order
  • Legal reasons: When required to comply with laws, regulations, or governmental requests
  • Business changes: If CoziTales is involved in a sale, merger, or acquisition, your information may be transferred as part of that event

4. Children’s Privacy

We understand the importance of safeguarding children’s data. CoziTales does not knowingly collect information directly from children under 13. Any child-related content (such as uploaded photos) must be submitted by a parent or legal guardian who confirms they have permission to do so.
If we discover we have received children’s data without verified parental consent, we will remove it promptly.

5. Data Security

We use reasonable safeguards to protect personal information from unauthorized access, misuse, or loss. However, no online system can guarantee total security, and we cannot promise absolute protection.

6. Data Retention

We retain personal information only for as long as needed to:

  • Complete and deliver orders
  • Provide customer support
  • Meet legal or regulatory requirements
  • Conduct internal analytics (using anonymized data when possible)

Uploaded photos and book content may be deleted from our systems after a set period (e.g., 90 days) unless you request extended storage.

7. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access or correct your personal information
  • Request deletion of your data
  • Opt out of marketing communications

To exercise these rights, please contact our support team.

8. Cookies & Tracking

We use cookies and similar technologies to:

  • Support core site functionality
  • Understand how visitors use our website
  • Improve the shopping and personalization experience

You may manage cookie settings through your browser.

9. Links to Other Sites

Our website may include links to third-party sites. CoziTales is not responsible for the privacy practices of these external websites. We recommend reviewing their privacy policies.

10. Updates to This Policy

We may revise this Privacy Policy periodically. When changes are made, we will update the effective date and post the revised version on our website. Material updates may be communicated directly to users when appropriate.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out to our support team.

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