Cancellation Policy
Effective Date: January 1, 2025
Every CoziTales book is created specifically for each customer, featuring personalized illustrations and text. Production begins shortly after an order is submitted, so the guidelines below help balance flexibility for customers with the real costs involved in creating your custom book.
You may cancel your order and receive a full refund within the first hour after purchase, provided that artwork generation has not begun.
To request a cancellation, email help@cozitales.com with your order number and include “Cancellation” in the subject line.
Our system typically starts generating your AI illustrations within minutes. Once this process has started, CoziTales incurs GPU and production expenses.
If you cancel anytime after preview generation has begun but before the book moves to print, you are eligible for a 50% refund.
When your book enters the printing phase, it is considered final. Because each book is uniquely created for one customer, printed orders cannot be canceled or refunded.
After shipping, orders are non-refundable unless the item arrives damaged or contains a manufacturing mistake. If that happens, CoziTales will provide a replacement at no additional cost.
Rush orders begin production instantly and cannot be canceled or refunded once payment is completed.